Shipping policy

Order Processing

• All orders are processed after successful payment confirmation.
• Orders are typically dispatched within 2–4 business days, subject to product availability and quality checks.
• During festive seasons, sale periods, or high order volumes, dispatch timelines may be slightly extended.

Delivery Timeline

• Once dispatched, orders are generally delivered within 8–10 business days across India.
• Delivery timelines may vary depending on your location, courier service availability, weather conditions, public holidays, or other unforeseen circumstances.
• While we make every effort to ensure timely delivery, occasional delays beyond our control may occur.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation along with the tracking details via email or SMS (where applicable).
• You can use the tracking information to monitor the status of your shipment.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Any promotional offers for free shipping will be communicated on our website.

Delivery Address

• Please ensure that your shipping address and contact details are accurate while placing your order.
• Studio Sapphire shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to the recipient's unavailability or incorrect address, our courier partner may make additional delivery attempts. If the order is returned to us, additional shipping charges may apply for re-dispatch.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please refuse to accept it or notify us immediately with clear photographs of the package and product.