Refund policy

Return & Exchange Eligibility

Returns or exchanges are not accepted for reasons such as:

• Change of mind
• Incorrect size selected by the customer
• Change in preference, style, or colour
• Orders placed by mistake

Requests will only be considered in exceptional cases where there is a genuine and verifiable issue, such as:

• A damaged product received
• An incorrect product delivered
• A manufacturing defect

All such requests are subject to verification and approval by the Studio Sapphire team. Submission of a request does not guarantee that a return or exchange will be approved.

Reporting an Issue

If you believe you have received a product with a genuine issue, you must:

• Contact us within 48 hours (2 days) of receiving your order.
• Share your order number along with clear photographs and an unboxing video showing the issue.
• Email all details to support@studiosapphire.in.

Requests received after 48 hours of delivery will not be considered.

Product Condition

To be eligible for review, the product must:

• Be unused, unwashed, and unworn.
• Have all original tags, labels, and packaging intact.
• Be returned in the same condition in which it was delivered.

Products that show signs of use, alteration, washing, stains, perfume, or damage caused after delivery will not be accepted.

Approval Process

Once your request is received, our team will carefully review the details. If the claim is found to be valid, Studio Sapphire may, at its sole discretion:

• Approve an exchange for the same product or size (subject to availability), or
• Offer another suitable resolution deemed appropriate.

Studio Sapphire reserves the right to decline any return or exchange request that does not meet the above conditions.